Contact us

Jane Gibson
Telephone: 01224 200127
Mobile: 07900 903 357


Terms and Conditions

By placing an order it is considered that the client has read, understood and agreed to these terms and conditions.

Customers should note that once they have confirmed an order by email that it is deemed a binding agreement between them and The Black Balloon and the client is liable for order costs even if they later withdraw the order. Charges are at the discretion of The Black Balloon.
The Black Balloon will pursue all debts.

A contract is deemed to be in existence once the client has confirmed and placed an order, for the avoidance of any doubt this will be when the order is accepted, processed and despatched. At this point the buyer will be charged the agreed deposit. This does not affect the client’s statutory rights
Payment of goods is by bank transfer, cash or cheque. We may require up to a 50% deposit on confirmation of your order. This is non-refundable if the client requires cancelling the order. The remainder of the balance is due on delivery of the order.

All special orders and custom printed balloons must be paid in full at the time of placing the order.
Any monies outstanding to The Black Balloon 14 days following an invoice or delivery date are liable for a 10 % surcharge.

In the event of a cheque being returned to, us the client will be liable for any bank charges incurred by The Black Balloon as a result.

We will require your name, delivery address, billing address, e-mail and a telephone number as well as the date of the event on confirmation of any orders .We will not divulge these details to any other parties.

The use of any product should be supervised at all times by a responsible adult.
Inhaling helium is dangerous and is not recommended.

The buyer shall be responsible for ensuring that all statutory Government and local authority regulations are complied with in relation to any of the goods purchased from The Black Balloon.

The Black Balloon will not be held responsible for any damage or injury as a result of misuse of any of the products purchased or hired or loaned from them.

The client shall be wholly responsible for any damage to any products which are either hired or loaned to them by The Black Balloon and furthermore shall fully reimburse The Black Balloon for any losses incurred for such damages.
You can normally cancel your order for any good reason up to 14 days for a general order and up to 21 days for a special or customised order. If you cancel the order within this time your deposit, less any administration charges will be returned to you in full within 30 days. However once all orders are placed and the goods despatched, regrettably we are unable to give any refunds. Special orders are regrettably non refundable. The client is responsible for postage costs of any returned goods.

If any of the goods that you receive from The Black Balloon are faulty or damaged you must inform us immediately upon receipt  and return them within a mutually agreed time frame, usually 7 days.

We will inform the client of the despatch date of their goods and will inform them of any issues with their order as soon as possible.

Consultations are booked per 45 minutes. The first consultation is £25 but thereafter the cost of consultations is £15 per each 45 minute session within Aberdeen.
The cost of the first consultation is redeemable at the discretion of The Black Balloon

The Black Balloon reserves the right to cancel orders or events without notice. However, we will normally inform you of this as soon as possible and if we cannot provide you with your order we will fully reimburse the amount of your deposit.

If the client provides The Black Balloon with an incorrect delivery address a charge will be made for re-delivery of an order.

All orders are subject to availability and The Black Balloon reserves the right to amend prices and availability without notice. The Black Balloon cannot be held responsible for any variations in the colour or description of goods made to us by our suppliers.
The Black Balloon hereby to the fullest extent of the law, disclaims all warranties, materials and any goods or services supplied in relation to this website whether expressed or implied or statutory, including all implied warranties and conditions of the merchant s ability and fitness for a particular purpose. In no event shall The Black Balloon be liable for any indirect, punitive, special ,incidental or consequential damages whatsoever even if The Black Balloon has been advised of the possibility of damages including, without limitation, loss of use, data or profits arising out of or in any way connected with this website.

These terms and conditions are governed by Scottish law and the client agrees to submit to the non-exclusive jurisdiction of the Scottish Court, however this does not affect your non –excludable statutory rights.

All of our prices are quoted in £GB pounds sterling.

The Black Balloon is not VAT registered.

The Black Balloon carries full Public Liability Insurance.

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